Family Roots in Scotland has provided a number of sections which we hope offer you some Help and Advice on our service. Click on the appropriate link above to move to the relevant section.

 

 

To Contact Us

 

To contact Family Roots in Scotland, please click on one of the links below:

 

Enquiry Form          |       Order Form              |       Leave Feedback

 

 

Frequently Asked Questions

 

These are typical of the types of questions asked of us. If your question is not covered by this list, please just ask - we'll be more than happy to help.

 

Q. Why should I use Family Roots in Scotland?

Q. How far will my Family Tree go back?

Q. How do you build up my Family Tree?

Q. What is a copy document?

Q. Is success guaranteed?

Q.  Can you undertake further research after you have provided the Family Pack?

Q.  How do you present my results?

Q.  When do I get my results?

Q. How do I pay?

Q. Will I receive a Refund if you are unsuccessful?

Q.  Can you search for records of living relatives?

Q. Will there be any Additional Costs?

Q.  And if I have any other questions .. ?

 

Q. Why should I use Family Roots in Scotland?

A. Our experience allows us to know where to look and what to look for to prepare your Family Tree. As such, your Family Tree will be provided faster and cheaper than (say) if you tried to do the work yourself.

Additionally, our Pay-As-You-Go pricing enables us to build your Family Tree as and when you want or by as much as you can afford.

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Q.  How far will my Family Tree go back?

A. Each Family Tree is unique, and hence, there is no simple answer.

What we will always do is provide an honest assessment of the likely success of researching your Family Tree based on our experience. Under normal circumstances, we would hope to trace your Family Tree back to the early 1800s if not the late 1700s.

On a single-line Family Tree, starting from a birth certificate c1908, tracing back to the late 1700s could involve approx. 40 copy documents.

Ultimately, it will also depend on how much you are prepared to pay.

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Q. How do you build up my Family Tree?

A. If you request us to build a family-wide Family Tree, it can be built line-by-line, or generation-by-generation. Irrespective of which route you choose, we will provide you with Regular Progress Updates. How far back, or how wide the Family Tree grows will depend on the success of our research, and ultimately, on how much you are prepared to pay.

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Q. What is a copy document?

A. A copy document is an image of an official on-line record made available by the General Register Office for Scotland e.g. a birth certificate, a marriage certificate, a death certificate or a census record used to prepare your Family Tree.

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Q.  Is success guaranteed?

A. The official records themselves are not definitive and can suffer from problems in the areas of literacy and numeracy, availability, accuracy and consistency.

What we can guarantee is an honest assessment of the likely success of progressing your Family Tree at each stage of our work for you.

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Q.  Can you undertake further research after you have provided the Family Pack?

A. Yes we can. For your privacy, we do not store any of your information 30 days after we have supplied your Family Pack. As such, we would request that you return the disk enclosed with your  Family Pack to give us the start point for your further enquiry.

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Q.  How do you present my results?

A. Physical documents to support your Family Tree are sent to you. Copy Documents are included on the disk for your private and personal use only.

Your Family Tree is drawn in .pdf format, rather than any piece of proprietary Family Tree software. The supporting Notes are also supplied in .pdf format.

All electronic data supplied to you is initially compressed and password-protected. On confirmation of receipt by you, we will provide the appropriate password required to open the contents.

Your Family Pack is sent to you by Recorded Delivery.

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Q. When do I get my results?

A. Researching Up to 10 Copy Documents will normally be undertaken within 5 business days. Researching Up to 50 Copy Documents will normally be undertaken within 20 business days. Researching Up to 400 Copy Documents for a family-wide tree will normally be undertaken within 120 business days.

Preparation of your Family Pack and its subsequent dispatch to you will take place within 10 business days from the completion of all work for you.

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Q.  How do I pay?

A. We use PayPalTM as our payment method to ensure the security of your payment and the privacy of your payment details. Once you have made the appropriate level of payment identified in your Order/Enquiry Form, we will undertake that level of work.

Learn more about PayPalTM payment protection.

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Q. Will I get a Refund if you are unsuccessful?

A. We are hopeful that the Pay-As-You-Go pricing structure and our honest assessment of the likely success of researching your Family Tree during our Regular Progress Update process should preclude the need for Refunds.

However, success cannot be guaranteed, and we will happily discuss a refund with you depending on your level of payment/our costs incurred to date.

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Q.  Can you search for records of living relatives?

A. Our business is to provide ancestral research based on the availability of on-line, official documents up to 100 years ago (for births), 75 years ago (for marriages), 50 years (for deaths) and the most recent census data pre-100 years ago. These limits are provided to protect the privacy of individuals who may be alive today.

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Q.  Will there be any Additional Costs?

A. This all depends on what our research finds, whether we believe the information discovered would benefit your Family Tree, and - having provided you with an indicative cost involved - only with your permission/payment.

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Q.  And if I have any other questions .. ?

A. Please ask! Pop your question on an Enquiry Form and we will endeavour to respond promptly.

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Customer Testimonials

 

Below is a selection of comments received from some of our customers.

 

 

"Iain at Family Roots in Scotland thoroughly researched every detail of my family tree resulting in a wonderful surprise of numerous unheard of cousins with links to other families.
 
Iain was very accessible and willing to follow up on minor details the family tree research unearthed.
 
Throughout the process Iain was totally trustworthy and treated all aspects of the research in confidence."

"Ms. A Hyslop, Wimbledon

  

"I hadn't appreciated the amount of work involved. What you have produced is truly fascinating."

L.S. Smith, Langholm, Dumfriesshire

 

""Family Roots in Scotland managed to trace my family further back than I could have hoped for.
 
They acted in a professional manner and provided lots of interesting information."


J.N. Turner, Edinburgh

 

"The site looks amazing !! I know the amount of work tracing the family is unreal and what a superb job you did on ours."

Mrs. V. Harrington, Chillicothe, OH, USA

 

 

 

Links

 

Scottish Site Directories 

          

Search Scotland - Scottish Directory see Welcome page
The Internet Guide to Scotland  www.scotland-info.co.uk
Scotland Directory www.scotlanddirectory.co.uk
Scotlinks. Scotland Directory and Scottish Search Engine www.scotlinks.com
Rampant Scotland - one of the largest directories of Scottish links! http://www.RampantScotland.com/
 

 

Referenced Sites 

 

BBC's "Who Do You Think You Are?"

       

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